Your privacy and security are extremely important to us. This Privacy Policy explains how New Zealand Property Buyers collects, uses, stores, and shares information about you when you use our services, including our website and any related platforms, tools, or communications. If you are one of our customers, please read this Privacy Policy together with our Terms of Service and any engagement agreement you enter into with us.
- Who are we? We are New Zealand Property Buyers Limited, a specialist buyer’s agency that represents property buyers through the purchasing process, including consultancy, strategy, negotiation-only services, and full buyer’s agency services. For the purposes of the New Zealand Privacy Act 2020, we are an “agency” and act as the organisation responsible for deciding how and why your personal information is collected and used.
- How do we collect your information? We collect information you provide directly when you fill in a contact, enquiry, or sign-up form on our website, book a consultation, engage our services, communicate with us by email, phone, social media, or messaging, or provide documents and details during the buying process.
- What information do we collect? We collect personal information and non-personal information. Personal information is information about an identifiable individual and may include your name, date of birth, contact details, buying goals and preferences, property criteria, budget range, timing, lending or pre-approval status you choose to share, documents needed for due diligence or settlement, communications between you and NZPB, and other information relevant to providing our services. Please do not send us sensitive personal information unless we specifically request it for a lawful purpose; if we do require sensitive data, we will only collect what is necessary and handle it with appropriate care. Non-personal information does not identify you directly and may include website usage data, device or browser information, and aggregated analytics used to improve our services.
- How do we use your information? If you are a visitor to our website, we use information to respond to enquiries, support consultations, and improve site performance and content. If you are a customer, we use information to deliver buyer’s agency services, manage your file, communicate with you throughout the buying process, coordinate with third-party professionals you authorise, operate and secure our systems, maintain business records, invoice and collect payments where applicable, prevent fraud or misuse, and improve our services and customer experience. Where you have opted in, we may also send newsletters, insights, or market updates relevant to your property goals; you can opt out at any time, though essential service communications will continue while you are an active customer.
- Legal basis for using your information. We collect and use personal information only when we have a lawful basis to do so, including where it is necessary to perform a contract with you or take steps you request before entering one, where you have provided consent (such as for marketing), where it is required for legitimate business purposes that do not override your rights (such as service improvement or fraud prevention), or where we must comply with legal obligations related to property transactions and business operations.
- Who do we share information with? We do not sell or rent your personal information. We share information only when necessary to provide your service or to run NZPB, including with trusted service providers such as website hosts, cloud storage and document systems, CRM and client-management tools, analytics providers, payment processors, and communications platforms, all of whom are required to protect your information and use it only to perform services for us. With your authorisation, we may also share information with professional partners involved in your purchase, such as real estate agents, mortgage brokers, lenders, lawyers or conveyancers, valuers, builders, inspectors, and insurers. We may disclose information where required by law or lawful request, or where necessary to protect rights, safety, and prevent fraud. If NZPB is involved in a restructuring, sale, merger, or asset transfer, your information may be transferred as part of that process, subject to continued protection.
- How long do we keep your information? We retain personal information only for as long as needed to provide services to you, meet legal, accounting, and compliance requirements, resolve disputes, or maintain legitimate business records. When information is no longer required, we take reasonable steps to securely delete or anonymise it.
- International transfers. NZPB may use service providers who store or process data outside New Zealand, including in Australia, the United States, or Europe. Where information is transferred overseas, we take reasonable steps to ensure it is protected to a standard comparable to the Privacy Act 2020, including contractual safeguards and appropriate security measures.
- Your rights. Under the Privacy Act 2020, you have the right to access your personal information, request corrections, and raise concerns or complaints if you believe your information has been mishandled. To exercise these rights, contact us using the details below. We may need to verify your identity before responding. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner.
- Security. We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification, or disclosure through measures such as access controls, secure cloud storage and backups, confidentiality obligations for staff, and ongoing security monitoring. No system is perfectly secure, so while we work hard to protect your information, we cannot guarantee absolute security.
- Changes to this policy. We may update this Privacy Policy from time to time to reflect changes in law, technology, or our operations. If changes are significant, we will post an updated version on our website and may notify customers directly. Updates take effect from the “Last revised” date shown below.
- Contact us. If you have any questions, requests, or concerns about privacy, please contact us via admin@newzealandpropertybuyers.com
